Effective Date: November 20, 2025 Last Updated: November 20, 2025
Dianlian New Energy Technology Co., Ltd. ("we," "us," or "the Company") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cn-cob.com (the "Site"), use our smart device applications (e.g., via Tuya Smart), or engage with our advertisements.
If you are located in the European Economic Area (EEA) or the United Kingdom (UK), this policy also outlines your specific rights under the General Data Protection Regulation (GDPR).
We collect information in three primary ways: (1) Information you provide directly, (2) Information collected automatically via cookies and tracking, and (3) Information collected through our Smart Devices/Apps.
Contact & Registration Data: Name, email address, phone number, mailing address, and company name when you register, request a quote, or contact customer support.
Transaction Data: Details of products purchased, order history, and fulfillment status.
Communications: Records of your correspondence with us (emails, chats, feedback forms).
Technical Data: IP address, browser type, operating system, device type, and referring URLs.
Usage Data: Pages viewed, time spent on pages, clicks, and navigation patterns.
Marketing Data: Data related to how you interact with our ads on Google or other platforms (e.g., whether you clicked an ad to reach our site).
If you use our inverters or energy storage products connected via the Tuya Smart App or CNCOB App, we (and our IoT partner, Tuya Inc.) may collect:
Device Information: Device model, unique device identifier (DID/UUID), MAC address, firmware version, and online status.
Telemetry Data: Real-time voltage, current, power generation statistics, error codes, and battery status.
Network Info: IP address and Wi-Fi signal strength relative to the device.
If you are from the EEA/UK, we process your data based on the following legal grounds:
| Purpose of Processing | Type of Data | Legal Basis |
| Order Fulfillment: Processing orders, shipping, and warranty support. | Name, Address, Order Details | Performance of Contract (Art. 6(1)(b) GDPR) |
| Smart Device Functionality: Enabling remote monitoring of your inverter via App. | Device ID, Telemetry, Usage Data | Performance of Contract (Art. 6(1)(b) GDPR) |
| Marketing & Retargeting: Showing you ads on Google based on your past visits. | Cookies, Usage Data, Ad IDs | Consent (Art. 6(1)(a) GDPR) - You grant this via our Cookie Banner. |
| Website Security & Analytics: Improving site speed and preventing fraud. | IP Address, Technical Logs | Legitimate Interest (Art. 6(1)(f) GDPR) |
| Legal Compliance: Tax records and regulatory reporting. | Transaction Data | Legal Obligation (Art. 6(1)(c) GDPR) |
We use cookies, web beacons, and pixels to enhance your experience and for marketing purposes.
Essential Cookies: Necessary for the website to function (e.g., secure login).
Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
Marketing Cookies (Google Ads): Used to track the effectiveness of our advertising and to display relevant ads to you on other websites.
We use Google Ads and Google Analytics features, including Remarketing.
How it works: Third-party vendors, including Google, use cookies to serve ads based on your past visits to our website. This allows us to present you with relevant product offers as you browse the internet.
Your Control: You can opt-out of Google's use of cookies by visiting Google's Ad Settings. Alternatively, you can manage your preferences via our Cookie Consent Manager on our homepage.
We do not sell your personal data. We share data only with the following trusted third parties:
Service Providers: Logistics companies (to ship products), payment processors, and cloud hosting providers (e.g., AWS, AliCloud).
IoT Platform Partner (Tuya): Our smart monitoring features are powered by Tuya Inc. Device data is processed on Tuya's servers to enable the app functionality. You can review Tuya’s privacy policy within the mobile app.
Advertising Partners: We share non-identifiable, aggregated usage data with Google to measure ad conversions and performance.
Legal Requirements: We may disclose information if required by law, court order, or to protect the rights and safety of the Company or others.
Dianlian New Energy Technology Co., Ltd. is headquartered in China. Therefore, your personal data will be transferred to, stored, and processed in China.
For European Users: China has not yet received an "adequacy decision" from the European Commission. To protect your data during these transfers, we rely on:
Standard Contractual Clauses (SCCs): We implement the European Commission’s approved Standard Contractual Clauses with our hosting and service providers to ensure your data receives a level of protection comparable to EU law.
By using our Services, you explicitly acknowledge and consent to this transfer.
If you are in the EEA or UK, you have specific rights regarding your personal data:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request that we delete your personal data (subject to legal retention requirements).
Right to Restriction: Request that we limit the processing of your data.
Right to Portability: Request to receive your data in a structured, machine-readable format.
Right to Object: Object to processing based on "legitimate interests" or direct marketing.
Right to Withdraw Consent: Withdraw consent for cookies or marketing at any time.
To exercise these rights, please contact us at wmzj@cn-cob.com. We will respond within 30 days.
Security: We utilize industry-standard security measures, including SSL encryption (HTTPS), access controls, and firewalls, to protect your data from unauthorized access. However, no method of transmission over the Internet is 100% secure.
Retention: We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy (e.g., to support your product warranty for its lifespan) or to comply with legal obligations (e.g., tax laws).
Our Service is not directed to children under the age of 13 (or 16 in certain EU jurisdictions). We do not knowingly collect personal data from children. If we discover that a child has provided us with personal data, we will delete it immediately.
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
If you have questions about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us:
Dianlian New Energy Technology Co., Ltd. Email: wmzj@cn-cob.com Address: [Room 401,Building No. 3, No.9 Chuangxin road, Wanjiang street, Dongguan city, Guangdong province, China]
