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Leading B2B Supplier Of Balcony Power Plants,Solar Inverters,Powerstations,Solar Panels,MC4 Connectors&Wires

Warranty Information

Protect your installation with a comprehensive warranty.Our warranty program is designed to take the uncertainty out of your installation.

After-sale Service

Global Service Concept - Timely, Efficient, High-Quality, and Stress-Free

Dianlian New Energy Technology Co., Ltd. focused on the customer, we listen to their needs, providing services and solutions that cover the entire lifecycle of products. Our professional and efficient service consistently exceeds customer expectations and creates greater value for them. We respond to and resolve global customer after-sales issues within 48 hours.
CNCOB is registered in the LUCID database with the LUCID Packaging Register No. for our cardboard/shipping boxes.
CNCOB is registered with Stiftung EAR (We have WEEE Registration Number (ElectroG)). WEEE-Reg.-Nr. (DE 92567454)

We offer 36-Month Warranty Period:CNCOB Inverter Products come with a 36-month warranty coverage from the date of shipment by the manufacturer, which includes a 3-month period for storage and logistics transit. We offer free returns: We have a 30-day right of return on the condition that the packages of products was not unwrapped.

1. Efficient After-Sales Service Team

✔ The CNCOB After-Sales Service Center currently employs over 100 staff members(Contact: sales04@cn-cob.com, +86-13763103674). All personnel undergo specialized training and practical learning in the company's R&D and manufacturing departments before they start working. They are familiar with the company's products, possess extensive product knowledge, installation and debugging experience, strong service awareness, communication and coordination skills, and team spirit. CNCOB after-sales service ensures your satisfaction.

2. Warranty Services

In accordance with industry standards and customer needs, we offer standardized and customized warranty services that span the entire lifecycle of projects and products, ensuring customer confidence. We tailor warranty periods and content based on customer requirements, with a maximum duration of up to 10 years. We provide equipment uptime guarantees starting at 98%, ensuring continuous stable power generation.

3. Value-Added Services - Creating Greater Value

✔ We offer a variety of value-added services to keep our customers satisfied. Using CNCOB's technical expertise and operational experience, we focus on scientific maintenance, regular inspections, and extended warranties as our main initiatives.

4. Global Service Platform

We focus on localized services, supported by an intelligent system platform, to build a tightly integrated online and offline service support system that enhances service efficiency and response speed, making high-quality service accessible. Our multilingual service platform, tailored to the company's global service business model, seamlessly integrates various service process management systems, including work order submission, material requests, on-site services, and post-service data analysis and information updates, improving user interaction and enhancing the overall service experience.

Transfer your warranty for free

If you’re moving to a property with a CNCOB system, continue the warranty coverage and monitoring for free. Just speak to your installer or contact our team for more help.

Get In Touch

If you have any queries, get in touch NOW!

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Contact Us

Dianlian New Energy Technology Co., Ltd. (VAT ID/Register Number: 91441900MA547NT48U)

Room 401,Building No. 3, No.9 Chuangxin road, Wanjiang street, Dongguan city, Guangdong province, China

wmzj@cn-cob.com

+86-13829117062

WhatsApp: 86-13829117062

Products: Micro Inverter; Solar Panel; Portable Power Station Solar Generator; PV Hub; MC4 Connector & MC4 Wire; Power Bank & Charger; 2-wheel EV Wireless Charge Station

Solutions: Balcony Power Plant Plug-in Solar PV; Solar Panels + Micro Inverters; Solar Panels+Micro Inverter+PV hub+Battery Packs; Solar Panels + 2-in-1 Box + Batter Packs; Photovoltaic Powered Building Solution; Smart Energy Management Solution; Success Cases

Supports: Downloads Center; After-sale(WhatsApp: 86-13763103674); FAQ; Blogs; News; Privacy Policy

About Us: Company Overview; Development History; Brand Story; Hornors & Certificate; Production Capacity & QC; What Our Customers Say

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